Reservation Cancellation Policy – Trinity Car SA

1. General Provisions

1.1. This cancellation policy applies to all vehicle rental reservations made with Trinity Car SA.
1.2. By making a reservation, the customer agrees to the terms and conditions outlined in this policy.

2.1. A deposit equivalent to 30% of the total vehicle rental cost is required to confirm a reservation.
2.2. The reservation deposit is non-refundable and will be deducted from the total rental amount at the time of final payment.

3.1. Cancellations made more than two weeks prior to the rental start date will not incur any additional penalty, but the 30% deposit will not be refunded.
3.2. Cancellations made within two weeks of the rental start date will be subject to a penalty equivalent to 30% of the total rental cost, corresponding to the already paid deposit.
3.3. In case of a no-show on the reservation date without prior notice, 100% of the total rental amount will be charged.

4.1. Modifications to the reservation (such as changes to rental dates) are subject to availability and may result in a price adjustment.
4.2. Modifications made less than two weeks before the original rental date will be subject to a 30% penalty unless otherwise determined by Trinity Car SA at their discretion.

5.1. No refunds will be made on the reservation deposit in case of cancellation or modification, except under exceptional circumstances, which will be evaluated at the discretion of Trinity Car SA.
5.2. If Trinity Car SA must cancel the reservation due to reasons beyond the customer’s control, a full refund of the reservation deposit or a penalty-free rescheduling option will be offered.

6.1. To cancel or modify a reservation, the customer must contact Trinity Car SA using the contact methods provided at the time of booking (email, phone, etc.).
6.2. The date and time of the cancellation request will be used as the basis for calculating any applicable penalties.

7.1. This cancellation policy is subject to change without prior notice. Customers are encouraged to review the policy at the time of booking.
7.2. Any special conditions or exceptions to this policy must be agreed upon in writing between the customer and Trinity Car SA.